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    We offer free shipping on all orders within Singapore using SingPost Smartpac.

    The package will reach you within 1 to 3 working days from the day it's posted. The postman will deliver the package to your letterbox. This saves you the hassle of having to queue up to retrieve your package at the Post Office.

    If you prefer to have someone sign for the package, please select Qxpress courier.


    I ship all items using Registered Mail by Singapore Post. Due to the Covid situation, delivery times may take up to 5 weeks for locations out of Singapore. Please select Fedex shipping if you need the package urgently.

    Pre-Covid, delivery time for Asia is 5-8 working days, and 10-18 working days for USA and Europe. However, if your place is further from main cities, please allow more time for the items to reach you.

    The time frames listed above are approximate and for usual cases. However, sometimes they get delayed by reasons out of our control. If you need the items urgently, it is better to opt for expedited shipping using Fedex.


    If you need your items sooner, please select expedited shipping using Fedex. You will get your items within 3-5 working days (and sometimes even overnight) anywhere in the world if you ship by Fedex.

    If you would like us to ship to any country not listed here, please drop us an email at enquiry@jlheartonline.com so that we can calculate your shipping charges for you.

    Please ensure that you enter the correct address and a valid phone number in all cases to avoid incurring additional delivery charges.


    Your package contents will be labelled “Costume Accessories”. Some countries may impose custom duties or taxes for such products. The shipping charges you pay do not include some charges, should they be payable. Most items go through without any customs duties but sometime, your country's customs officer may decide to levy some charges that we have no control over.

    We are not liable for any customs duties or taxes imposed by your country. We cannot be held responsible for any delays in international deliveries and customs inspections. As much as we would like to, please understand that we have no control over these situations.


    1. We happily accept most items, unused and unworn and in its original condition, within 14 days for store credit. 

    2. Store Credit from refunds are valid for 6 months from date of issue.

    3. Exceptions are for personalized and customized pieces where no returns or refunds will be accepted.

    4. Before sending in a return, please email the details of the return to enquiry@jlheartonline.com.

    5. Please return the items to us via Registered Mail or SingPost SmartPac to this address:

    JL Heart
    53 Ubi Ave 1
    #05-16 Paya Ubi Industrial Park
    Singapore 408934

    Attn: Returns (* insert your order number*)