Bracelet Restringing Service

1. Keep them dry. Avoid getting any hairspray, perfume or lotion on them.
2. Keep them separate. Store fine jewellery separately in individual bags. Ziploc bags may not be the most glamourous but they do keep jewellery from reacting with the air and turning blackish. I personally put all my jewellery in individual Ziploc bags.
3. Keep them clean. Wipe with jewellery polishing cloth to remove skin oils and makeup.
4. Remember that with jewellery, they should always be the last thing you put on, and the first thing you take off.

14K or 18K Gold

The “K’’ stands for the karatage of the gold. 24k gold is 100% gold. By itself, gold is too soft to fashion into jewellery. That’s why we alloy the gold with some other metal to make it strong enough for everyday wear. 18k gold is made up of 75% gold whereas 14k gold is made up of 58.3% gold and 41.7% of other metals.

By alloying it with certain metals, we achieve the look of white gold and rose gold. The higher the karatage of gold, the lower the likelihood of any skin reaction with the metal.

14K Gold Fill & 14K Rose Gold Fill

Gold Fill jewellery is the best quality alternative to solid gold. An actual layer of gold is pressure-bonded to the base metal to ensure that it endures over time and does not tarnish or oxidize to become another colour. To top it all off, it is very safe for sensitive skin.

Sterling Silver

Silver is considered a precious metal but is too soft to fashion into jewellery. To give it more strength, we often mix another metal (usually copper) with silver. Sterling Silver is 92.5% pure silver and 7.5% of this other metal that adds strength, while still preserving the ductility and beautiful shine of silver.

Sterling Silver tends to become blackish upon contact with sulphur in the air or water. This can be easily cleaned off with a jewellery polishing cloth.

Vermeil

Vermeil (pronounced ver-May) is sterling silver that has been coated with gold of at least 10K. Vermeil has intrinsic value as it is made up of precious metals. It is also safe for sensitive skin due to its precious metal components. Vermeil jewellery is more expensive than gold plated jewellery due to Sterling Silver being the base metal that is coated over.

All jewellery is carefully wrapped in our signature JL Heart jewellery gift box with a polishing cloth and pouch. If an item is meant as a gift, let us know in a note at Checkout so that we can include a blank gift card for you.

In the event that you receive a damaged item, we will provide a one-to-one replacement unless it is a one-of-a-kind product in which case we will provide a full refund or store credit. Please notify us within 14 days for such cases.

For jewellery that have tarnished over time, simply polish it with the polish cloth provided with every purchase. Please contact us if you would like to replace any parts. We will let you know if that’s possible and the costs involved.

We will gladly replace any jewellery that are damaged due to any workmanship defect for up to six months.

I ship all items using Registered Mail by Singapore Post. They are reliable and our items usually reach Singapore within 2 working days; other places in Asia within 5-8 working days, and in USA and Europe within 11-18 working days. However, if you place is further from main cities, please allow more time for the items to reach you.

If you need your items sooner, please select expedited shipping using our Fedex account which offers very reasonable rates.